Issues related to product quality can also be traced to process problems. The way a company handles its loading and storage processes, in particular, can either make or mar its quality initiatives. Certain aspects of material handling undoubtedly relate to quality, such as preventing product damage. However, quality extends beyond that obvious example to all aspects of the business process. Simply put, a process is a sequence of activities of the accomplishment of a certain work. Quality can be thought of as the degree to which a particular process does what is expected to do (or not do).
It is expected of a material or product handling process to deliver (finally to the customer) the right item, packed based on requirements, undamaged, properly labeled and documented, and at the right time. This is important for customer satisfaction and prevention of loss. Failure to deliver as expected will have the customers dissatisfied. Also, it will often require some cost to make it right while also risking the loss of future business. Even detecting the problem before it gets to the customer still involve some costs for correction.
Some of the problems that may arise from loading and storage process include the following.
To prevent this, understand output requirements for the overall process and also each step in the process; be focused on the prevention of problems, and then ensure that each process step assures the correction and completion of output.
There are two ways to deal with these situations using the services of a third party inspections company. One of them which Is the least favorable, is to inspect the products' packing and loading process in the plant. Although it sounds like a good option, it only detects possible problems regarding a specific shipment, and sometimes it might be after a big batch of products have been packed in a bad manner.
The better option though, Is to preform a factory audit, before starting to work with a specific supplier. Checking it's packing, storing, and loading processes in advance will ensure you know the regular working methods of the plantation and that the supplier is not trying to tempt you to order more by doing a good job only in the first time you work together.
Would you take up this opportunity in prevention rather than correction?
www.coze.tech for factory audits and inspections
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